A dead end. The one thing no one wants to run into, especially when it comes to their career. I have been extremely lucky to have been with the same company as long as I have, but I have talked to plenty of colleagues and friends who have left jobs for the simple reason that they felt “stuck”. No one wants to work at a place where they feel there is no room to grow or foster a career. The truth is, you would be hard pressed to find someone who is willing to stay at the same job with the same company for many years without any potential to advance professionally.
We celebrated our 30th anniversary as a company earlier this year, and we have always had a strong history of hiring from within to fill open positions, and we are proud of it!
I have benefited personally, along with the majority of our senior staff, by starting our careers as Communicators or as entry-level supervisor or account representatives in the company’s various call centers and divisions. Over the years, as InfoCision has experienced success with internal hiring, we developed a program to formalize the process called the Career Path Progression Program. As employees move up through the ranks, they bring with them a unique understanding for the specific responsibilities of the employees now in their supervision, because they held similar positions themselves. Everywhere you look at InfoCision there are living examples of the many career opportunities offered, showing our new employees there is room to grow. This results in happier employees who are willing to invest their careers in the company long-term, resulting in strong staff retention.
Growing with the company
We do have to admit, the opportunity for career advancement isn’t exactly the first thing that comes to mind when a potential employee thinks of the teleservice industry, but we are breaking that perception. Our Career Path Progression Program is a huge success, and we can really see the results as we have one of the lowest turnover rates in the industry.
Clearly, employees want to work not only for a growing company, but also for a company they can grow with. I frequently share examples of the innovative technology and proprietary solutions we offer at InfoCision. It is truly the people who work with us though, who make all the difference. Our clients certainly benefit from our dedicated and loyal team of experts!