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Three Tips for Nonprofits to Open the Donor Floodgates

Anyone who has worked at a Nonprofit understands the anxiety-inducing process of searching for funding. It’s not uncommon to see even a fairly large organization’s development department made up of just a handful of people tasked with bringing in millions of dollars every year to continue their mission. One of the biggest obstacles to fundraising […] Read More

Three Crucial Takeaways from the Target Data Breach

Who can forget the now infamous Target hacking? During the 2013 holiday season, the company suffered a massive data breach where hackers stole the credit card and personal information of perhaps as many as 110 million customers. The network security breakdown is still being scrutinized and, for now, it remains unclear what steps the company […] Read More

Retaining Customers with Stellar Inbound Call Center Services and Practices

The call center is the front line and starting point for customers’ experiences; they can either choose to continue their journeys with your company or quit cold turkey. This essentially makes your agents the face of your company. So how do you ensure the best quality of customer service in your inbound call center? Foster […] Read More

Why You Need a Strategic Multichannel Marketing Partner for 2014

The marketing game has quickly and profoundly evolved over the past decade, largely due to the advent of the multichannel consumer. According to a 2013 survey conducted by eConsultancy, consumers listed the following as their preferred channels for customer service: Phone (61 percent) Email (60 percent) Live chat (57 percent) Online knowledge base (51 percent) […] Read More

How a One Stop Shop Contact Center Solutions Provider Can Help Maximize ROI

For years, contact centers consisted primarily of agents who fielded incoming calls and did their best to resolve customer inquiries or concerns. As contact center managers are well aware, however, businesses today are expected to interact with customers through a variety of channels, both for inbound and outbound communications. In other words, the contact center […] Read More

Communicators vs. Agents: The InfoCision Difference

In your time as a contact center manager or business executive, the lengths you have taken to ensuring the best quality of customer service possible has probably led you to read a lot about “agents” or “representatives.” These are of course widespread industry terms held by many; however, InfoCision isn’t one of many. If your […] Read More

People, process and analytics create successful B2B model

In today’s economy, companies must focus their efforts on core competencies and choose partners to help provide the return they need growing their business.  At last month’s IT EXPO in Miami I had the chance to enjoy the sunshine and connect with longtime colleague, Rich Tehrani, TMC CEO, to discuss how InfoCision is partnering with […] Read More

Customer service critical to brand identity and customer loyalty

It seems every day there’s a new, exciting technology emerging that aims to make our frenetic lives a little easier. While many of these new conveniences are fantastic, most of us have, at one time or the other, experienced the bumps along the learning curve regarding setup, troubleshooting and the like. And when we need […] Read More

Your call center is the heart of your customer service strategy

What call center service trends are on the horizon? The New Year is always an exciting time to reflect on the previous year and look to the future. Having worked in the call center industry my entire career, I’ve witnessed many changes and the continuous evolution of the industry. I’m quite amazed by the changes […] Read More

Little Tikes is serious about fun and customer service

Latest InfoCision Marketing Solutions Magazine now online I am pleased to share with you InfoCision’s latest Marketing Solutions magazine featuring our longtime client Little Tikes. Little Tikes is multi-national manufacturer and marketer of high-quality and innovative children’s toys. In business since 1970, you undoubtedly have either had or seen one of their iconic Cozy Coupe […] Read More

Celebrating the season with our staff

You always hear people say the Christmas season is the most wonderful time of the year and I couldn’t agree more. It’s a beautiful time where we all come together to celebrate the holidays while sharing great memories with our friends and families. Here at InfoCision we are in the middle of our annual Christmas […] Read More

Don’t take risks when it comes to consumer data security and regulatory compliance

I am pleased to share with you that InfoCision just received word that we have once again been certified as a Level 1 Payment Card Industry (PCI) Service Provider and also a Professional Association for Customer Engagement (PACE) Self-Regulatory Organization (SRO). As every business leader knows, there are always going to be times when an […] Read More

Customer service essential to your brand

Increased number of consumers switching brands due to poor service In this day and age, every company is aware that good customer service is essential to their company’s brand and that having a strong brand is essential to success. But recognition of this fact alone doesn’t necessarily translate into a company delivering good customer service. […] Read More